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During your stay, you can expect to receive the highest level of care in every aspect of your hospitalisation, from our team of qualified healthcare professionals.
Our staff are dedicated in providing our patients with the best possible care through all stages of their experience from pre-admission to discharge.
Newcastle is a city steeped in history and culture that stretches back tens of thousands of years to the Awabakal and Worimi people – the traditional custodians of the lands and waters across the city.
Fortius King Street Private Hospital operates on the grounds of the Awabakal and Worimi clans who are the Traditional Custodians of the land on which we operate, live and heal, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
Time limited, paid parking facilities are available within hospital car park at Civic West Carpark – Access from Gibson Street/ Charles Street, Cooks Hill. These services are provided by Hunter Parking and Storage
Note: CARPARK CLEARANCE IS 1.95 m
Please enter via the hospital lifts, which are on the Southern Side of the Building Car park. These are the “A Level” floors of the carpark. i.e. 1A,2A,3A etc. These lifts will be clearly identifiable as the lifts for “King Street Private Hospital.”
There are several ways to access the hospital lifts:
If you are coming into the hospital via car, and park in the building car park at Civic West Car Park. You will need to swipe a credit card upon leaving the car park. The first 20 mins are free. After this, there is an hourly fee for parking. This car park is on Charles/John St, NEWCASTLE NSW 2300.
Please enter via the hospital lifts, which are on the Southern Side of the Hospital Car park. These are the “A Level” floors of the car park. i.e. 1A,2A,3A etc. These lifts will be clearly identifiable as the lifts for “King Street Private Hospital.”
The lifts on the other side (Northern side) of the car park are to access King Street. These lifts will also access “291 on King” serviced Apartments, “Explore and Develop” Childcare Centre, “Foundry Café” and “Gym on King”.
If you enter the building lifts from King Street lift entry, at 291 King Street, take the lift to Level 5 – when you come out of the lift, walk across the car park to level 5A to enter the hospital lifts. Take the clearly identified -“King Street Private Hospital” lifts to Level 7
The booking for your surgery/procedure and hospital stay will be made through your doctor. Your doctor’s rooms will forward your “Request for Admission and Consent” Form to King Street Private Hospital, Admissions Department.
Once received, you will receive an SMS with a link to complete your online admission forms.
Please complete these online admission forms as soon as possible after receiving the link.
When completing the Health History Section please ensure you include ALL medications including weight loss injections, supplements/vitamins you are currently taking.
King Street Private Hospital staff will ask your consent before all procedures and treatment, either verbally or via a signed consent form. It is important that you understand what is happening and what your options are. Your specialist will ask you to sign a Consent to Surgery/Operation form. Then, King Street Private Hospital will send an Informed Financial Consent and Claim Form for you to sign before your stay. If you cannot provide consent, your nominated decision maker will decide on your behalf. Please be aware of your Healthcare Rights. You can access further information via the Further Information link
For larger procedures your doctor will refer you to see a Specialist Physician at Lower Hunter Medical for a thorough pre-surgical medical assessment. Your doctor may also refer you to see the Physician if you have other specific medical diagnoses. The Physician’s rooms will send you pathology request forms to attend to prior to your physician consultation. You will have a telehealth consultation with the Physician to discuss your pathology results and medications in the lead up to your surgery. As an inpatient, you will be reviewed by the Physician on a daily basis, while in hospital.
Most surgery at King Street Private Hospital will require Physiotherapy. You will be sent a link if you need to undergo a Physio, Pre-operative assessment. This will be undertaken by Kieser Physiotherapy. Kieser are based in the same building as the hospital, on Level 7.
Please note: There is no extra payment required for The Physician consultation and inpatient care.
There is also no extra payment required for the Kieser Physiotherapy pre-operative consultation, education, inpatient care and post-operative consultation.
Nurses from our Pre-Admission clinic will review your Health History and consultation report from the Physician Rooms (if applicable). If required, our nurses will contact you to give you education about your surgical journey and confirm instructions for changes to any medication before surgery.
Patients who do not require a Physician Assessment will have their Health History reviewed by our Pre-Admission Nurse who will only call you if you take medications which need to be ceased prior to surgery. We will call if we need clarification of your health history to ensure your safety.
Your Surgeon will advise of your length of stay in hospital.
If you happen to sustain a cut or scratch on the limb which is to be operated on, leading up to your surgery, we need to know. Please call the hospital Pre-Admission Clinic nurse and notify any cuts or scrapes. In the weeks leading up to your surgery please protect your skin as much as possible by wearing long pants/sleeves. Be especially careful if gardening or if you have pets which jump up on you.
Please do the following to help reduce the potential risk of infection with your procedure or surgery.
On the business afternoon prior to your admission, you will receive an SMS with your time to arrive and your fasting instructions. If you have not received an SMS by 6pm, please call the hospital
Prior to your surgery you will receive medication instructions by our Specialist Physician from Lower Hunter Medical. The Physician will inform you of all medications you need to withhold prior to your surgery.
If you are someone who is not required to see The Physician, our Pre-Admission Clinic Nursing Staff will review your Health History/medications. One of our nurses will contact you to advise which medications need to be withheld prior to surgery.
Please ensure all of your medications are placed in original packaging for your admission to hospital. Please do not bring Dosette boxes which do not have official labels from your pharmacy.
Please do not bring valuables. We advise you to avoid bringing jewellery and large amounts of cash. However, if it is unavoidable, please arrange with our nursing staff to have your valuables put in safe custody. King Street Private Hospital does not accept liability for any items brought into the hospital.
Please do the following to help reduce the potential risk of infection with your procedure or surgery.
Please bring with you into hospital anything applicable to your admission, including:
Please arrive to Reception on Level 7, at the requested admission time.
The first person you will meet upon arrival will be one of our friendly reception staff. They will greet you and confirm your details as well as processing your admission. Please see attached map for carpark entry and lift access.
One of our admission nurses will collect you from our reception area, take you to a private consulting room and confirm your identification. Occasionally, for overnight patients, you will be taken directly to your private room. The admitting nurse will review your medical history, allergies and other medical information. You will change into hospital attire and then be brought into the pre-operative holding area, where you will be settled onto a comfortable bed or trolley. In this area the nursing staff will attend surgical shaves, with safety clippers, if required. PLEASE DO NOT ATTEND A SURGICAL SITE SHAVE, AT HOME. ECG’s or blood tests will be attended, if required. You may have surgical stockings applied at this time. You will then be met by a nurse who will escort you into the operating theatre when your doctor and theatre staff are ready for your procedure.
When you are admitted you will have a white identification band applied to assist staff in identifying you. During your time in hospital, staff will check the identification band and ask for your name and details many times throughout your stay. This is to ensure you receive the correct medication or treatment. Your identification band must be on at all times of your hospital stay. Please notify nursing staff immediately, if your identification band is not affixed in place
Our operating theatres are some of the most technologically advanced in our country. Here, your identification will be checked and for your safety, staff will check and confirm your paperwork and other details of your operation with you. Your written and verbal consent to proceed with surgery or procedure will be checked. We will also confirm your consent to blood or blood product transfusion as indicated on the consent form. A blood or blood product will only be transfused with your consent and in the event, it is required as part of your treatment.
Prior to surgery your doctor may have you use a surgical skin marker to mark parts of your body which require surgery.
After your operation or procedure, you will be brought into the Post Anaesthesia Care Unit. Your nurse will ensure you are comfortable, and your pain managed before preparing you for discharge home or transfer to the ward for patients staying overnight.
NB The PACU is a restricted area, and access is for patients and staff only. Some exceptions apply for parents of minors or patients with additional care requirements.
Check with your nurse before informing relatives/friends regarding the time that you should be collected. A nurse will telephone your next of kin or another person you identify when you are able to be picked up.
NB You must have a responsible adult to accompany you home and stay with you overnight for at least 24 hours following general anaesthesia or intravenous sedation.
Also note – for 24 hours post general anaesthesia or intravenous sedation:
For further detailed important information and education please refer to our Further Information tab.
There is a collection of safety information and educational documents, which we strongly recommend you read prior to your admission. This information will enhance your understanding of what you can expect before, during and after your stay, improving your recovery outcome.
Please refer to Extra Information tab for further important information
Once we receive your admission paperwork, your booking will be processed. We will contact you if you are a self-funded patient and require an estimate of the fees or if we have any other administrative questions for you.
Pharmacy, pathology, imaging/x-rays may attract additional charges.
Please note that some medical and allied health practitioner’s fees may be billed separately by the practitioner.
We recommend confirming with your health fund directly to ensure your policy covers the procedure you are scheduled for, as coverage may vary. Your doctor will provide you with the item number/s for your procedure. The hospital will also verify your eligibility with your insurer or fund closer to your admission date.
If there is an excess or amount payable for your procedure, you will be notified in advance. This payment can be made via the patient portal before your arrival or, if necessary, by EFTPOS or credit card on the day of admission.
For patients with Workers’ Compensation or Veterans’ Affairs coverage, please ensure your approval is arranged prior to requesting admission with the hospital
DVA gold card holders are covered for all treatment. DVA White card holders are covered for treatment subject to approval.
Time for discharge home needs to be before 10 am.
Please refer to below for a checklist to ensure you understand about your care once you have discharged home.
These are guidelines only and if you are concerned or uncomfortable you should contact your doctor. If you are unable to contact your doctor, please call the hospital and we will help you to contact your doctor.
If it is likely that you will have pain after your surgery, you will have been given pain relieving medication as part of the anaesthetic. The effects of these pain-relieving medications remain after waking from the operation and may be one of the reasons you feel sleepy after an anaesthetic. You may also be given pain relieving tablets (or a prescription for them), to take home. If pain increases in severity contact your doctor.
This may occur due to routine care from your anaesthetist to assist your breathing during the operation and usually disappears within 24 hours.
You may notice quite marked muscle aches for up to 48 hours after the anaesthetic. These are usually due to one of the medications used and are only a temporary side effect. This can be minimised by rest and restricted activity during this period.
Some people find it hard to concentrate for a day or so after general anaesthesia. These symptoms are usually for a short period only.
This is less common with modern anaesthetics and if it does occur, is usually only short lasting. If nausea persists, maintain fluids but avoid food. Contact your doctor if nausea does not resolve within 24-48 hours.
This may occur due to irritation of the vein or slight bruising from the needle, or the drugs injected. It may persist for several days.
If you have been taking blood thinning medications pre-operatively (Aspirin/Warfarin) you would have stopped these before your operation. Check with your Doctor when to restart these. Most medications can be resumed as normal after an operation.
If you would like one of our nurses will call you on the business day following your Day Surgery or Day Procedure or surgery to check on your recovery, please let the staff know.
We want to hear about your time at King Street Private Hospital. Whether you’ve been happy with the care you’ve received or if there’s something we could improve upon, your feedback matters to us. While you’re staying with us, we encourage you to share your thoughts with your nurse or our Director of Nursing, Heidi Atkins.
If you would like to give us any feedback about the care you’ve received or have suggestions for improvement, please send it to heidi@kingstreetprivate.com.au. All feedback is reviewed by our Management and Quality Committees as we are committed to continuous quality improvement.
You will find a QR code on your discharge form for you to access and provide important feedback regarding your hospital stay. This is important information allowing us to know what we are doing well and areas where we can improve.
If you have a formal complaint, please submit it in writing to our Director of Nursing via email a heidi@kingstreetprivate.com.au. All patient complaints are formally investigated, and we aim to respond with outcomes within 2 weeks. If you are not satisfied with our response to your complaint, you may refer it to the Health Care Complaints Commission.
This is a collection of safety information and educational documents, which we strongly recommend you read prior to your admission. This information will enhance your understanding of what you can expect before, during and after your stay, improving your recovery outcome.
The hospital is fitted with a modern smoke and fire detection system. In the unlikely event of an emergency occurring do not panic. Return to your room and remain in or near your bed until you are instructed to leave by a fire officer or member of staff, who are all trained to handle emergency situations.
The Foundry Café on the ground floor of the building offers a great selection of food and drinks for either eat in or takeaway. It has a relaxing area to eat whilst awaiting loved ones undergoing surgery/procedure.
Are your coming from a regional area or do you have a very early hospital admission time?
“291 On King”, Serviced Apartments may be able to help out. These new and stylish apartments are in the same building as King Street Private Hospital. Here is a link to access booking.
Mention that you are coming into King Street Private and you will receive a discount.
The Foundry Cafe is on the Street Level of the bottom of the building. They are currently open weekdays 6:30am-2:00pm and Saturday 7:30 am-11:30 am. They provide take-away and dine-in options.
Any incoming mail or flowers will be directed to your room by our friendly reception staff.
An interpreter service will be arranged for you, if needed by the hospital. Can you or your family please advise, in advance, if this is required. These services need to be booked in advance. There will be a charge incurred to you.
If you have indicated that you would like a religious visit, we will make every attempt to facilitate this. If you wish to receive a visit, please advise admission or nursing staff.
We hope our Aboriginal and Torres Strait Islander patients and their families feel safe, respected and welcome in our hospital. We understand hospital stays can be stressful. If you have feedback for how we can improve, we encourage you to use the feedback methods listed at the end of this guide. See link for further information.
King Street Private Hospital aims to create a space that is safe and inclusive of all members of the LGBTQI+ community. We understand hospital stays can be stressful. If you have feedback for how we can improve, we encourage you to use the feedback methods listed at the end of this guide. For further information please click on the following Link for NSW LGBTQI+ Health Strategy
King Street Private Hospital and grounds are a smoke and e-cigarette free environment.
Most of the Street Level parking in the neighbouring streets is timed and paid. There is some free street level parking, approximately 10 minutes’ walk away around and beyond Centennial Park, in Bruce Street, Corlette Street and Tooke Street, COOKS HILL NSW 2300.
King street private is committed to infection control. for more information please see fact sheets provided, including; HAI Consumer fact sheet , hand hygiene and do i really need antibiotics or ask our friendly staff
